QuickBooks Error 6190: Causes and Solutions

 

QuickBooks is a trusted accounting software used by businesses for managing finances, payroll, and other crucial tasks. However, errors such as QuickBooks Error 6190 can disrupt workflow and cause significant frustration. Error 6190 typically occurs when multiple users attempt to access the same company file in single-user mode or when there is a discrepancy between the transaction log file and the company file.

In this blog, we will dive into the common causes of QuickBooks Error 6190, how to identify it, and the solutions to resolve it.

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What is QuickBooks Error 6190?

QuickBooks Error 6190 is part of the 6000 series errors that are related to issues with opening or accessing the company file. It usually occurs when:

  1. The company file is corrupted or damaged.
  2. Multiple users are trying to access the company file in single-user mode.
  3. Mismatch between the company file (.QBW) and the transaction log file (.TLG).

Error 6190 typically comes with the following message: “QuickBooks is unable to open this company file. It may have been opened by another user.”

Causes of QuickBooks Error 6190

Several factors can lead to QuickBooks Error 6190. Below are the most common causes:

1. Mismatch Between .TLG and .QBW Files

The most common cause of QuickBooks Error 6190 is a mismatch between the Transaction Log file (.TLG) and the Company file (.QBW). This mismatch occurs when the transaction log file is not in sync with the company file due to a failed update.

2. File Corruption

Corruption or damage to the company file can also trigger this error. File corruption can occur due to improper shutdowns, malware infections, or hardware failures.

3. Single-User Mode Access

If multiple users attempt to access the company file in single-user mode, QuickBooks may not allow access and will display Error 6190.

4. File Hosting Issues

Sometimes, hosting settings can lead to this error. If the hosting configuration is not properly set, QuickBooks may be unable to access the company file over the network.

How to Identify QuickBooks Error 6190

You can identify QuickBooks Error 6190 based on the following signs:

  • The system crashes frequently while accessing the company file.
  • QuickBooks is unable to open the company file and displays an error message.
  • QuickBooks becomes unresponsive or slow during startup.
  • You notice a significant delay when switching from single-user mode to multi-user mode.

Solutions to Fix QuickBooks Error 6190

Several solutions can help resolve QuickBooks Error 6190. Follow the steps below to troubleshoot the issue and get your QuickBooks running smoothly again.

Solution 1: Use QuickBooks File Doctor Tool

QuickBooks File Doctor is a diagnostic tool provided by Intuit to fix common company file and network issues. Running this tool can help resolve errors like 6190.

Steps to Use QuickBooks File Doctor:

  1. Download the QuickBooks Tool Hub from the official Intuit website.
  2. Install and open the QuickBooks Tool Hub.
  3. Select the Company File Issues tab.
  4. Click on Run QuickBooks File Doctor.
  5. Browse to select your company file and click Check your file.
  6. Let the tool scan and repair the file. Once done, try reopening QuickBooks.

Solution 2: Rename the .TLG and .ND Files

Renaming the .TLG and .ND files does not result in data loss but can help resolve errors related to file mismatches.

Steps to Rename .TLG and .ND Files:

  1. Open the folder where your QuickBooks company file is stored.
  2. Locate the files with the same name as your company file but with extensions .TLG and .ND (e.g., [CompanyName].tlg and [CompanyName].nd).
  3. Right-click each file and select Rename.
  4. Add .old to the end of each filename (e.g., [CompanyName].tlg.old).
  5. Restart QuickBooks and try to open your company file again.
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Solution 3: Switch to Multi-User Mode

If the error occurs due to multiple users trying to access the company file in single-user mode, switching to multi-user mode can resolve the issue.

Steps to Switch to Multi-User Mode:

  1. Open QuickBooks on the server computer where the company file is stored.
  2. Go to the File menu and select Switch to Multi-User Mode.
  3. After switching, ask the other users to try accessing the company file again.

Solution 4: Verify and Rebuild Data in QuickBooks

Verifying and rebuilding the data can help resolve data corruption issues that might be causing Error 6190.

Steps to Verify and Rebuild Data:

  1. Open QuickBooks and go to the File menu.
  2. Select Utilities, then choose Verify Data.
  3. If QuickBooks detects any issues, it will prompt you to Rebuild Data.
  4. Go back to the File menu and select Rebuild Data.
  5. Follow the on-screen instructions to complete the process.
  6. After rebuilding, restart QuickBooks and check if the error persists.

Solution 5: Check File Hosting Settings

Improper hosting settings can prevent QuickBooks from accessing the company file over a network. Make sure the settings are configured correctly.

Steps to Check Hosting Settings:

  1. Open QuickBooks on the server.
  2. Go to the File menu and select Utilities.
  3. Check if the option Host Multi-User Access is selected.
    • If the option says Stop Hosting Multi-User Access, click on it to stop and then re-enable it.
  4. Try opening the company file again from other computers.

Solution 6: Update QuickBooks to the Latest Version

Sometimes, simply updating QuickBooks to the latest version can resolve error 6190 by fixing bugs or incompatibilities.

Steps to Update QuickBooks:

  1. Open QuickBooks Desktop.
  2. Go to the Help menu and select Update QuickBooks Desktop.
  3. Click Update Now and then click Get Updates.
  4. After the update is complete, restart QuickBooks and try accessing your company file again.

Solution 7: Restore a Backup of Your Company File

If none of the above solutions work, restoring a previously backed-up version of your company file might resolve the error. Ensure you restore a backup from a time before the error occurred.

Steps to Restore a Backup:

  1. Open QuickBooks and go to the File menu.
  2. Select Open or Restore Company, then choose Restore a Backup Copy.
  3. Follow the prompts to select the backup file and restore your company data.
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Conclusion

QuickBooks Error 6190 can be frustrating, especially when it disrupts access to your company files. However, with the right troubleshooting steps, you can resolve the issue and prevent further disruptions. Whether it’s using QuickBooks File Doctor, renaming .TLG and .ND files, or updating QuickBooks, these solutions will help you fix the problem quickly.

If you're still experiencing trouble with QuickBooks Error 6190 or need professional assistance, don’t hesitate to reach out for expert help. Call +1-888-538-1314 for reliable support in resolving QuickBooks errors and ensuring your business continues running smoothly.

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