QuickBooks Error 6190 and 816 on Windows 11: A Complete Guide


QuickBooks is widely recognized for its ease of use and efficiency in managing business finances. However, like any software, it is prone to occasional technical issues, especially when working on newer operating systems like Windows 11. One of the most common errors users face is QuickBooks Error 6190 and 816 Windows 11, which typically occurs when there’s a discrepancy between the company file and the transaction log file. This blog will guide you through the causes, symptoms, and solutions to fix this error on Windows 11.

Check out more: Error 1603 quickbooks windows 11

What is QuickBooks Error 6190 and 816?

QuickBooks Error 6190 and 816 is part of the 6000 series of errors, which are related to company file issues. This error occurs when one user is attempting to access a company file in Single-User Mode, while the file is already being used by another user on the network. It could also happen if the transaction log file does not match the company file.

Symptoms of QuickBooks Error 6190 and 816

  • QuickBooks crashes abruptly.
  • The system freezes while trying to access the company file.
  • QuickBooks fails to open the company file.
  • Error messages like “QuickBooks is unable to open this company file” appear.

Causes of QuickBooks Error 6190 and 816 on Windows 11

Several factors can lead to QuickBooks Error 6190 and 816 on Windows 11:

1. Mismatched Transaction Log File

QuickBooks generates a transaction log file (.TLG) when a company file (.QBW) is created. If these two files are not synchronized, QuickBooks may throw the 6190 and 816 errors.

2. Single-User Mode Conflict

If multiple users try to access the company file in Single-User Mode, it leads to a conflict, causing QuickBooks to display the error.

3. Corrupted Company File

Corruption in the company file or related data can trigger this error. Often, corruption occurs due to an unexpected shutdown or a virus attack.

4. Network Issues

Network problems, such as a disrupted connection between the server and the client machine, can also cause Error 6190 and 816.

5. Outdated QuickBooks Version

Using an outdated version of QuickBooks on Windows 11 may cause compatibility issues and lead to the error.

How to Fix QuickBooks Error 6190 and 816 on Windows 11

Here are several solutions to resolve QuickBooks Error 6190 and 816 on your Windows 11 system. Follow the steps carefully to fix the issue and prevent it from recurring.

1. Use QuickBooks File Doctor Tool

The QuickBooks File Doctor Tool is designed to detect and repair errors related to company files, including Error 6190 and 816. Follow these steps:

  1. Download and install the QuickBooks Tool Hub from Intuit’s official website.
  2. Open the QuickBooks Tool Hub and click on the Company File Issues tab.
  3. Select Run QuickBooks File Doctor.
  4. Choose the affected company file from the drop-down menu or browse for it manually.
  5. Select Check your file and then click Continue.
  6. Enter your QuickBooks admin password when prompted, and click Next.

Once the tool completes the repair process, try accessing the company file again to check if the error has been resolved.

2. Check for Multi-User Mode Conflicts

If multiple users are trying to access the company file in Single-User Mode, QuickBooks will throw Error 6190 and 816. Here’s how you can resolve it:

  1. Ask all users to log out of QuickBooks on all devices.
  2. Switch to Multi-User Mode by going to the File menu and selecting Switch to Multi-User Mode.
  3. Once all users are logged out, try opening the company file again.

3. Rename .TLG and .ND Files

Sometimes, renaming the transaction log file (.TLG) and network descriptor file (.ND) can resolve Error 6190 and 816. Follow these steps:

  1. Navigate to the folder where your company file is saved.
  2. Look for the files with the same name as your company file but with .TLG and .ND extensions.
    • Example: CompanyFileName.QBW.TLG and CompanyFileName.QBW.ND
  3. Right-click on both the .TLG and .ND files and select Rename.
  4. Add “.OLD” at the end of both filenames.
    • Example: CompanyFileName.QBW.TLG.OLD
  5. Open QuickBooks and try accessing the company file again.
Find out more: How to fix quickbooks error h505

4. Update QuickBooks Desktop

Using an outdated version of QuickBooks may lead to compatibility issues with Windows 11, causing errors like 6190 and 816. Here’s how to update QuickBooks:

  1. Open QuickBooks and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click on Update Now and check the box for Reset Update.
  4. Click Get Updates to download the latest update.
  5. Restart QuickBooks to install the updates.

After updating, try accessing your company file to see if the error is fixed.

5. Check for Network Issues

If there are network-related problems, they may trigger Error 6190 and 816. Ensure that the server computer is properly connected to the network and that there are no disruptions.

  • Ensure that your server hosting QuickBooks is up and running.
  • Check the firewall settings to ensure QuickBooks can communicate freely across the network.
  • Run the QuickBooks Database Server Manager from the QuickBooks Tool Hub to scan and fix network issues.

6. Use Quick Fix My Program

Another useful tool in the QuickBooks Tool Hub is Quick Fix My Program, which can help resolve common program-related issues:

  1. Open the QuickBooks Tool Hub and select the Program Problems tab.
  2. Click on Quick Fix My Program.
  3. Once the process is complete, try accessing the company file to check if the error is resolved.

7. Restore from a Backup

If none of the above solutions work, consider restoring your company file from a recent backup. Here’s how:

  1. Go to the File menu in QuickBooks.
  2. Select Open or Restore Company.
  3. Choose Restore a backup copy and click Next.
  4. Select Local Backup and browse for your backup file (.QBB).
  5. Follow the prompts to restore the backup.

Preventing QuickBooks Error 6190 and 816 in the Future

To prevent QuickBooks Error 6190 and 816 from recurring, follow these best practices:

  • Regularly update your QuickBooks software to ensure compatibility with Windows 11.
  • Ensure that all users switch to Multi-User Mode when accessing the company file on multiple systems.
  • Create regular backups of your QuickBooks company file to avoid data loss during technical glitches.
  • Keep your transaction log and company files synced by regularly verifying and rebuilding your QuickBooks data.
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Conclusion

QuickBooks Error 6190 and 816 on Windows 11 can disrupt your workflow, but with the right tools and steps, it’s easily fixable. Whether it’s using the QuickBooks File Doctor or resolving file conflicts, the solutions outlined above should help you get your QuickBooks back to normal. If the issue persists or you need expert help, feel free to reach out to our support team. Call us now at +1-888-538-1314 for immediate assistance!

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